Privacy Policy

Recover Pro Medical & Wellness LLC (Recover Pro) respects the privacy of its patients, applicants, and employees. Recover Pro supports all national and local privacy laws and has procedures in place to meet those laws’ requirements.

In general, you may visit our website (recoverpro.com) without providing any personal information. If you choose to provide information voluntarily, we will use that information in accordance with this Website Privacy Policy.

Information We Collect and How We Use It

Personal Information
The personal information we collect may include your name, address, telephone number, and email. Recover Pro collects, processes, and discloses sensitive personal information, such as name or address, only if required to comply with legal obligations, if there is a compelling business reason to do so, or with your consent.

We collect and process your personal information for the following purposes, where necessary:

• To maintain our business relationship with you
• To tell you about the various treatments and programs that we offer
• To contact and correspond with you
• To personalize your experience
• To improve customer service
• To improve our website and what we offer
• To send periodic emails about treatment, events, promotions, etc.
• For the management and defense of legal claims and actions, compliance with court orders and other legal obligations and regulatory requirements, and as otherwise permitted by law

Recover Pro may disclose your personal information for these purposes to affiliated entities of Recover Pro, as well as suppliers or subcontractors who perform services on our behalf, and where we are otherwise required to do so, such as by court order. All third parties are prohibited from using your personal information except to provide these services to Recover Pro, and they are required to maintain confidentiality.

• Recover Pro does not sell, rent, or lease customer lists to third parties.
• Recover Pro will disclose your personal information without notice only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the law or comply with legal processes, (b) protect and defend the rights or property of Recover Pro, or (c) act under exigent circumstances to protect the personal safety of users of Recover Pro or the public.

Children

We do not knowingly collect data from anyone under 18. If we learn we have done so, that information will be deleted.

You must be 18 years of age or older to use the Recover Pro SMS service.

Information Automatically Collected
Recover Pro does not automatically collect any information from you visiting our website.

Non-Identifiable Information
Like many other websites, the website automatically collects certain non-identifiable information regarding website users, such as the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access the website, the Internet address of the website from which you linked directly to the website, the operating system you are using, the sections of the website you visit, the website pages accessed and information viewed, and the materials you post to or download from the website. This non-identifiable information is used for website and system administration purposes and to improve the website. Your non-identifiable information may be disclosed to others and permanently archived for future use.

Text Messaging Consent

Recover Pro uses SMS messaging to send appointment reminders, scheduling updates, clinic announcements, and health and wellness information related to our services.

By checking the box, you agree to receive SMS messages from Recover Pro Medical & Wellness LLC. You may receive transactional messages such as appointment reminders and scheduling updates, as well as informational alerts about clinic announcements and health and wellness information. You must be 18 years of age or older to use this SMS service. Message and data rates may apply. Message frequency may vary. Text STOP to unsubscribe or HELP for assistance.

Your phone number and SMS opt-in consent will not be shared with or sold to third parties for marketing purposes. Information may be shared with our SMS platform provider (GoHighLevel) solely to operate this messaging program. For full details, see our SMS Privacy Policy.

Recover Pro is not liable for delays in message transmission or undeliverable messages, as these depend on your wireless provider. Carriers are not liable for delayed or undelivered messages.

Cookies
The website uses “cookies,” a technology that automatically places information on a website user’s computer when he/she visits the website, enabling the website to recognize future visits from that computer. Cookies enhance the convenience and use of the website. For example, the information provided through cookies is used to recognize you as a previous user of the website, to track your activity at the website in order to respond to your needs, to offer personalized web page content and information for your use, to automatically populate online forms with your personal information for your convenience, and to otherwise facilitate your website experience. Cookies, in themselves, do not identify the individual user, only the computer used and the sites visited.

You may choose to decline cookies if your browser permits, but doing so may affect your use of the website and your ability to access or use certain website features.

We work to keep our servers, applications, and databases secure and free from unauthorized access and use by using physical, administrative, and technological measures to protect the information we maintain. Unfortunately, no one can guarantee 100% security. If you have specific security concerns about certain personal information, please do not transmit it over the Internet.

Links
The website may contain links to other websites or Internet resources. When you click on one of those links, you are contacting another website or Internet resource that may collect information about you voluntarily or through cookies or other technologies. Recover Pro has no responsibility, liability for, or control over those other websites or Internet resources or their collection, use, and disclosure of your personal information. You should review the privacy policies of those other websites and Internet resources to understand how they collect and use information.

Policy Updates
Recover Pro Health & Wellness may change, supplement, or amend this Privacy Policy as it relates to your future use of the website from time to time, for any reason, by posting a revised Privacy Policy on the website.